Use WhatsApp as a first-class channel for Town. Message your assistant directly from the WhatsApp app, including text, photos, and voice notes.
What’s included
With WhatsApp connected, your assistant can:
- Respond to direct messages — Ask questions and run tasks from WhatsApp
- Handle media-aware conversations — Include photo context in assistant requests
- Process voice notes — Send spoken requests and get actionable responses
- Support approvals in-channel — Complete supported approval flows without switching apps
Connecting WhatsApp
- Go to Integrations
- Find WhatsApp and click Connect
- Complete the connection flow for your WhatsApp number
- Open WhatsApp and message your assistant
WhatsApp works best for on-the-go requests, quick follow-ups, and photo/voice-first workflows.
Typical use cases
Mobile capture
Take a photo and send it to your assistant:
- Receipts and expense processing
- Whiteboard capture and recap
- Quick visual triage
Voice-first requests
Send voice notes when typing is inconvenient:
- “Draft a reply to the latest message from my client”
- “Summarize what changed in this thread”
- “Set up a workflow for this recurring request”
Fast async coordination
Use WhatsApp for lightweight workflow interactions:
- Status checks
- Follow-up prompts
- Approval actions (for supported flows)
Reliability notes
Town includes delivery and typing reliability improvements for WhatsApp interactions. If a message appears delayed:
- Check your WhatsApp network connection
- Retry once in the same thread
- Confirm the integration is still connected in Town
Related
- Integrations — All available integrations
- iOS App — Native mobile app for voice and quick actions
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