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Using TownWeb App

Web App

The Town web app at town.com  is home base for working with your Townie: your main thread, threads, routines, integrations, and settings, plus the threads you share with teammates and their Townies.

What you can do

Main thread

Town opens to your main thread, your ongoing conversation with your Townie. Tell your Townie what you need, and they’ll get to work.

Use it to:

  • Kick off new work or check on something in progress
  • Find an old decision or something your Townie said
  • Sort your schedule and handle the small things that come up during the day
  • See new suggestions
  • Review and approve requests. By default, your Townie asks before anything important goes out.

When something needs a longer conversation, you or your Townie can move it into a thread.

Work in threads

Use threads for projects and for work you do with other people:

  • Add a teammate to a thread. Their Townie joins too, and if they aren’t on Town yet, they’ll get an invite.
  • Start a thread from the New + button, or branch one from a longer reply in your main thread
  • Continue a thread by sending a message to your Townie
  • Pin the threads you’re working on to keep them top of mind
  • Rename a thread or add it to a collection so it’s easy to find
  • Archive a thread when you’re done with it

Conversations you start from email, text, or Slack show up here too.

Press ⌘K (Ctrl+K on Windows) anywhere in the web app to open search. It finds more than titles:

  • In your conversations — full-text search inside your chats and tasks, so you can find something you or your assistant said, not just what a thread is called. Each result is badged so you can tell a task from a chat at a glance.
  • Routines, people, and pages — jump to a routine, a contact, or any part of the app by name.
  • Content library — type content: followed by your query to search only your files and documents.

Conversation results are ranked by how well they match and how recent they are.

Routines

View and manage all your routines:

  • Stock routines — Enable, configure, and customize
  • Custom routines — Create new automations
  • Team Routines — Install and manage routines shared by your team
  • Run history — See what happened and when
  • Settings — Adjust triggers, tools, and modes

Integrations

Connect and manage external services:

  • Google Workspace, Town & Messaging, and app integrations from the integration directory
  • Custom integrations via MCP servers

Settings

Configure your Town account:

  • Assistant name and email
  • Connected accounts
  • Notification preferences
  • MCP server configuration

Notifications

When something needs your decision, such as a routine in Human in the Loop mode:

  • See pending approval requests
  • Review proposed actions
  • Approve or reject with one click
  • View approval history

The main navigation includes:

  • Home — Your ongoing conversation with your Townie
  • Powers — Routines, Skills, Integrations, and Explore
  • Wiki — What your Townie knows
  • People — Your contacts
  • Library — Your documents and files
  • Team — Shared routines, members, and settings for your team
  • Recents — Your recent threads, routine results, and drafts

Settings is in the menu under your avatar at the bottom-left.

Routine detail

Click any routine to see:

  • Settings — Edit triggers, tools, and logic
  • Recent sessions — Execution history
  • Memories — What the routine has learned
  • Info — Details about the routine
  • Webhook — Webhook details, if you can edit the routine

Creating routines

Create routines from the web app by talking to your assistant:

  1. Click Create or type in the composer
  2. Describe what you want
  3. Iterate with your assistant until it looks right
  4. Test with a dry run
  5. Create when satisfied

Monitoring runs

The run history shows:

  • Status — Completed, failed, pending approval
  • Trigger — What started the run
  • Actions — What the routine did
  • Timing — When it ran and how long

Click any run to see:

  • Full action log
  • Tool calls and results
  • Reasoning trace (if enabled)
  • Errors and warnings

Team activity

Teams and Team Routines help teams coordinate around shared work:

  • Review team routines and shared routine installs
  • See activity from team spaces your account belongs to
  • Use shared integrations and settings where your team has configured them
  • Reuse proven routine patterns instead of rebuilding them from scratch

Check run history regularly, especially for new routines. It helps you understand behavior and catch issues early.

Managing approvals

When a routine needs approval:

  1. You’ll see a notification in the web app
  2. Go to Notifications to see pending requests
  3. Review the proposed action
  4. Click Approve or Reject

Approved actions execute immediately. Rejected actions are skipped.

Best practices

Use the web app for setup. Initial configuration is easier with the full interface.

Review runs after changes. After modifying a routine, check the next few runs to verify behavior.

Keep the Notifications page bookmarked. If you use Human in the Loop mode, check approvals regularly.

Mobile access

The web app works on mobile browsers. While not as polished as a native app, you can:

  • Review and update tasks
  • Review routine status
  • Approve pending actions
  • Check run history
  • Make quick adjustments

For most mobile interactions, emailing your assistant is faster.

  • Email — Interact via email
  • Tasks — Track assistant work and Need to Know follow-ups
  • iOS App — Native iOS app with voice notes
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