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Using TownWeb App

Web App

The Town web app at town.com  is the full workspace for Tasks, Need to Know, routines, approvals, integrations, and account settings.

What you can do

Home and Need to Know

Home gives you a quick scan of what matters now:

  • Need to Know items your assistant thinks may need attention
  • Tasks with unread activity or upcoming follow-up
  • Pending approvals
  • Recent routine runs and quick actions
  • A Schedule view of your upcoming events, pulled from all your subscribed calendars, with per-calendar toggles so you control which calendars appear

When a Need to Know item needs action, create a task from it so the context stays attached.

Tasks

Use Tasks to manage follow-up work:

  • Review unread task activity
  • Open a task’s assistant thread and source context
  • Create, edit, complete, delete, or schedule tasks
  • Continue a task with a message to your assistant

Press ⌘K (Ctrl+K on Windows) anywhere in the web app to open search. It finds more than titles:

  • In your conversations — full-text search inside your chats and tasks, so you can find something you or your assistant said, not just what a thread is called. Each result is badged so you can tell a task from a chat at a glance.
  • Routines, people, and pages — jump to a routine, a contact, or any part of the app by name.
  • Content library — type content: followed by your query to search only your files and documents.

Conversation results are ranked by how well they match and how recent they are.

Routines

View and manage all your routines:

  • Stock routines — Enable, configure, and customize
  • Custom routines — Create new automations
  • Team Routines — Install and manage routines shared by your team
  • Run history — See what happened and when
  • Settings — Adjust triggers, tools, and modes

Integrations

Connect and manage external services:

  • Google Workspace, Town & Messaging, and app integrations from the integration directory
  • Custom integrations via MCP servers

Settings

Configure your Town account:

  • Assistant name and email
  • Connected accounts
  • Notification preferences
  • MCP server configuration

Approvals

When routines are in approval-required mode:

  • See pending approval requests
  • Review proposed actions
  • Approve or reject with one click
  • View approval history

The main navigation includes:

  • Home — Dashboard overview
  • Tasks — Work that needs follow-through
  • Routines — Manage automations
  • Integrations — Connect apps
  • Settings — Account configuration

Routine detail

Click any routine to see:

  • Overview — Status and settings
  • Runs — Execution history
  • Configuration — Edit triggers, tools, logic
  • Versions — History of changes

Creating routines

Two ways to create routines from the web app:

Talk to your assistant

  1. Click Create or type in the composer
  2. Describe what you want
  3. Iterate with your assistant until it looks right
  4. Test with a dry run
  5. Create when satisfied

Manual configuration

  1. Click Create → Blank template
  2. Fill in all settings manually
  3. Configure triggers, tools, and logic
  4. Save and enable

Monitoring runs

The run history shows:

  • Status — Completed, failed, pending approval
  • Trigger — What started the run
  • Actions — What the routine did
  • Timing — When it ran and how long

Click any run to see:

  • Full action log
  • Tool calls and results
  • Reasoning trace (if enabled)
  • Errors and warnings

Team activity

Teams and Team Routines help teams coordinate around shared work:

  • Review team routines and shared routine installs
  • See activity from team spaces your account belongs to
  • Use shared integrations and settings where your team has configured them
  • Reuse proven routine patterns instead of rebuilding them from scratch

Check run history regularly, especially for new routines. It helps you understand behavior and catch issues early.

Managing approvals

When a routine needs approval:

  1. You’ll see a notification in the web app
  2. Go to Approvals to see pending requests
  3. Review the proposed action
  4. Click Approve or Reject

Approved actions execute immediately. Rejected actions are skipped.

Version history

Every routine change creates a version:

  • See what changed and when
  • Compare versions
  • Restore previous configurations

Access version history from the routine’s Versions tab.

Best practices

Use the web app for setup. Initial configuration is easier with the full interface.

Review runs after changes. After modifying a routine, check the next few runs to verify behavior.

Keep the approvals page bookmarked. If you use approval-required mode, check approvals regularly.

Mobile access

The web app works on mobile browsers. While not as polished as a native app, you can:

  • Review and update tasks
  • Review routine status
  • Approve pending actions
  • Check run history
  • Make quick adjustments

For most mobile interactions, emailing your assistant is faster.

  • Email — Interact via email
  • Tasks — Track assistant work and Need to Know follow-ups
  • iOS App — Native iOS app with voice notes
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