Your assistant has an email address — like alex@town.com. Email it directly to get help, forward threads, or make changes to your workflows.
Your assistant’s email
When you sign up for Town, you name your assistant and get a dedicated email address. This is your primary way to communicate with your assistant.
Examples:
alex@town.comassistant@town.comfriday@town.com
What you can do
Ask for help
Email your assistant with any request:
To: alex@town.com
Subject: Research Acme CorpI have a call with Acme Corp tomorrow. Can you research them and send me a brief?
Your assistant will:
- Search the web for information
- Check your email history with them
- Compile a research brief
- Reply with findings
Forward threads
Forward any email thread to your assistant for help:
To: alex@town.com
Subject: Fwd: Q4 Planning DiscussionCan you summarize this thread and identify the action items?
Your assistant will:
- Read the forwarded thread
- Analyze the conversation
- Reply with a summary and action items
CC your assistant
CC your assistant on emails to keep it informed or get help:
To: sarah@company.com
CC: alex@town.com
Subject: Meeting requestHi Sarah, I’d like to schedule a meeting. My assistant is CC’d and can help coordinate times.
Create workflows
Ask your assistant to create new workflows:
To: alex@town.com
Subject: New workflow requestCreate a workflow that labels all emails from my team (anyone @mycompany.com) and keeps them in my inbox.
Your assistant will:
- Understand what you want
- Generate the workflow configuration
- Test it if needed
- Enable it for you
- Confirm what was created
Modify workflows
Ask your assistant to change existing workflows:
To: alex@town.com
Subject: Update auto-inboxStop archiving emails from newsletter@example.com. I want those in my inbox.
Your assistant will:
- Find the relevant workflow
- Update the configuration
- Confirm the change
Tips for best results
Be specific. Instead of “help me with email,” say “summarize emails from John in the last week.”
Provide context. When forwarding, add a note explaining what you need: “Draft a polite decline” or “Extract the key dates.”
Use the subject line. A clear subject helps your assistant understand the request quickly.
How responses work
Your assistant replies in the same email thread. This keeps context together and makes it easy to follow the conversation.
- Research results appear as replies
- Workflow confirmations come back as emails
- Drafted replies are created as Gmail drafts (not sent automatically)
What your assistant can access
When you email your assistant, it can use all its connected tools:
- Search and read your emails
- Check your calendar
- Search the web
- Access connected apps (GitHub, Slack, etc.)
- Query what workflows have done
- Create or modify workflows
Limitations
- No real-time chat — Each email is a separate interaction
- Response time — Usually seconds to minutes, depending on complexity
- Attachments — Can process attachments but within size limits