Terms of Service

Effective Date: December 22, 2025

These Terms of Service (“Terms”) govern your access to and use of the software products, APIs, and services provided by Town.com, Inc. (“Company,” “we,” “us,” or “our”), including:

Mailbox: AI Email Productivity Software
Architect: AI Software Development Platform
Hub: AI Agent Platform

Collectively, the “Services”.

By accessing or using the Services, you agree to these Terms.

1. Eligibility & Authority

You must be legally capable of entering into these Terms.
If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity.

2. Accounts & Security

You are responsible for:

Maintaining the confidentiality of your credentials
All activity occurring under your account
Ensuring integrations (email, calendar, repositories, IDEs, agents, 3rd party connectivity) are authorized by you

We are not responsible for unauthorized access caused by your failure to secure credentials or third-party accounts.

3. License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for internal business or personal productivity purposes during your subscription term.

No rights are granted except as expressly stated.

4. Acceptable Use

You may not:

Use the Services to violate law or third-party rights
Attempt to reverse engineer or extract models, prompts, or system logic
Use the Services to generate malware, exploits, or intentionally insecure code
Use the Services to send unlawful, deceptive, or unsolicited communications
Interfere with service integrity or safeguards

We may suspend or terminate access for violations.

5. AI-Specific Disclosures (Critical)

You acknowledge and agree that:

AI-generated outputs may be inaccurate, incomplete, or incorrect
Outputs are provided as assistance, not professional advice
You are solely responsible for reviewing, testing, validating, and deploying outputs and agents
The Services do not replace human judgment, legal review, security review, or professional expertise

You assume all risk arising from reliance on AI-generated outputs.

6. Email, Calendar, and 3rd Party Service Access

If you connect email, calendar, or 3rd party accounts, you authorize us to:

Read, label, archive, draft, schedule, and organize content on your behalf
Process message content solely to provide the Services

We:

Do not claim ownership of your emails
Do not sell email content
Do not send messages without your configuration or consent, but agents configured as you may draft emails or send emails on your behalf

You are responsible for ensuring you have rights to grant this access (e.g., employer policies).

7. Code, Architecture & Development Outputs

You acknowledge that:

Generated code, designs, or architecture may contain errors or vulnerabilities
Outputs may resemble publicly known patterns or practices
We make no guarantees of originality, non-infringement, or fitness for production

You are responsible for:

Code review
Security testing
License compliance
Production readiness

8. User Content

You retain ownership of content you provide (“User Content”), including emails, prompts, code, and documents.

You grant us a limited, worldwide, royalty-free license to process User Content solely to operate and improve the Services, including model improvement where permitted by law and configuration.

9. Data & Privacy

Our processing of personal data is governed by our Privacy Policy, incorporated by reference.

You are responsible for obtaining any required consents from end users, employees, or third parties.

10. Third-Party Integrations

The Services may integrate with third-party platforms (email providers, calendars, repositories, IDEs, SaaS).

We are not responsible for:

Third-party outages or data loss
Third-party terms or practices
Changes made by third-party providers

Your use of third-party services is governed by their terms.

11. Fees & Billing

Fees are billed in advance unless otherwise stated
Subscriptions renew automatically unless cancelled
Payments are non-refundable except as required by law
Taxes are your responsibility

We may suspend access for non-payment.

12. Termination

You may stop using the Services at any time.

We may suspend or terminate access:

For breach of these Terms
For legal or security reasons
To protect system integrity
For any reason at all at our sole discretion

Upon termination, your license ends immediately.

13. Disclaimers

The Services are provided “as is” and “as available.”

We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that AI outputs will be error-free, safe, or legally compliant.

14. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, consequential, or punitive damages
Our total liability shall not exceed the amount paid by you in the 12 months prior to the claim

15. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

Your use of the Services
Your User Content
Deployment or reliance on AI-generated outputs
Violation of law or third-party rights

16. Arbitration and Class Action Waiver

Please read this section carefully. It affects your legal rights.

a. Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, “Disputes”) shall be resolved exclusively by final and binding arbitration, rather than in court, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened misuse of intellectual property or unauthorized access to the Services.

The arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Arbitration Rules, if applicable).

b. Arbitration Location and Law

The arbitration shall take place in Delaware, unless the parties agree otherwise.

These Terms and the arbitration shall be governed by the Federal Arbitration Act (FAA) and the laws of the State of Delaware, without regard to conflict-of-law principles.

c. Individual Claims Only (Class Action Waiver)

You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

d. Costs

Each party shall bear its own attorneys' fees and costs, unless the arbitrator determines otherwise as required by applicable law. Arbitration fees shall be allocated in accordance with the applicable AAA rules.

e. Severability

If any portion of this arbitration agreement is found unenforceable, the unenforceable portion shall be severed, and the remainder shall remain in full force and effect. If the class action waiver is found unenforceable, this entire arbitration section shall be null and void.

17. Governing Law

These Terms are governed by the laws of Delaware, excluding conflict-of-law rules.

18. Changes

We may update these Terms from time to time. Continued use after changes constitutes acceptance.

19. Contact

Email: support@town.com

Address: 222 Kearny, Suite #650, San Francisco, CA 94108, United States of America