Privacy Policy

Effective Date: December 22, 2025

This Privacy Policy explains how Town.com, Inc. (“Company,” “we,” “us”) collects, uses, and discloses information when you use our products and services (collectively, the “Services”, see Terms of Service).

1. Information We Collect

a. Information You Provide

We collect information you provide directly, including:

• Account information (name, email address, organization)
• Authentication credentials
• Prompts, inputs, emails, calendar data, code, documents, and other content you submit or connect through the Services
• Communications with us (support requests, feedback)

b. Information From Integrations

If you connect third-party services (e.g., email providers, calendars, code repositories, IDEs, SaaS), we may collect information made available through those integrations, as authorized by you.

c. Usage & Technical Information

We automatically collect:

• IP address
• Device and browser information
• Log data (timestamps, feature usage, error logs)
• Performance and diagnostic data

2. How We Use Information

We use information to:

• Provide, operate, and maintain the Services
• Process your inputs and generate outputs
• Improve product functionality and reliability
• Secure and monitor the Services
• Communicate with you (service updates, support)
• Comply with legal obligations

We do not sell personal information.

3. AI Processing & Model Training

Our Services use automated systems and machine learning models to process your inputs and generate outputs.

• Your content is processed solely to provide the Services
• Data from connected Google services (Gmail, Calendar, Drive) is NEVER used for model training

You retain ownership of your content at all times.

4. Email & Calendar Data

If you connect email or calendar accounts:

• We access and process that data only to perform requested actions (e.g., labeling, drafting, scheduling)
• We do not read or store email content beyond what is necessary to provide the Services
• We do not send emails or calendar invitations without your configuration or instruction, but agents configured as you may draft emails or send emails on your behalf
• For Google services specifically: We do NOT use data from Gmail, Google Calendar, or Google Drive to train machine learning models or for any purpose other than providing the Services to you

You are responsible for ensuring you are authorized to grant this access.

5. Google User Data - Limited Use Disclosure

When you connect Google services (Gmail, Google Calendar, Google Drive, etc.) to our Services:

• Google user data is accessed and used ONLY to provide the Services directly to you
• We do NOT use Google user data to train machine learning models
• We do NOT use Google user data to serve advertisements
• We do NOT share Google user data with third parties except as necessary to provide the services you requested, for security purposes (e.g., detecting abuse), to comply with applicable law, or with your explicit consent.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

6. How We Share Information

We may share information with:

• Service providers (hosting, analytics, support tools)
• Third-party integrations you enable
• Legal or regulatory authorities if required by law
• Successors in connection with a merger, acquisition, or asset sale

We do not share personal information for advertising purposes.

7. Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account and associated data, subject to legal requirements.

8. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no system is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

a. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect
• Request deletion of personal information
• Correct inaccurate personal information
• Opt out of sale or sharing (we do not sell data)
• Not be discriminated against for exercising rights

You may exercise these rights by contacting us at support@town.com.

b. European Users (GDPR)

If you are located in the EEA or UK, you may have rights to:

• Access, correct, or delete personal data
• Restrict or object to processing
• Data portability
• Withdraw consent where applicable

Our legal bases include performance of a contract, legitimate interests, and consent where required.

10. Children's Information

The Services are not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect children's personal information.

11. International Transfers

We are headquartered in the United States. Information may be processed in the U.S. and other jurisdictions where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Services or email.

13. Contact Us

Email: support@town.com

Address: 222 Kearny St, #650, San Francisco, CA 94108